Total Responses

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Avg Satisfaction

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Avg Agent Rating

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Low Scores (≤3)

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Score Distribution

Response Status

CSAT Scores Over Time (Voice vs Chat)

Export Responses

Download responses for a specific time period

Exports only rows whose response date falls between From and To (inclusive). The “Recent Responses” table above shows everything currently loaded (with Queue/Channel filters only), so older rows outside this date range will not appear in the file.

Recent Responses

Contact ID Date Queue Channel Satisfaction Agent Rating Feedback Status
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Survey Questions

Edit the prompts shown to customers during the CSAT survey

Survey Messages

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Version History

Previous versions are saved automatically when you make changes

Click refresh to load version history